Supplier Relations Policy

The guidelines for the organization’s relationships with its service providers are established to ensure that the information they have access to is secured at every stage of the supply chain. Therefore, the following guidelines are defined:

Confidentiality agreements must be signed with suppliers who will have access to IPCOM’s and its clients’ information.
The start of the business relationship is carried out solely through the signing of legal documents.
If the supplier provides services from the organization’s premises, they must follow the protocol described within the guidelines for physical access control to the offices
If the supplier requires users in the organization’s information systems, these must be created according to the parameters defined in the Procedure for creating, modifying, and deleting user accounts.
The mechanisms for transferring information are defined according to the guidelines of the Information Transfer Policy.
The levels of access to information are defined according to the type of supplier and formal assignment means are used.
For critical information security providers, scheduled periodic reviews of security requirements must be conducted to verify the levels of protection the provider gives to the information.
The supplier must report security incidents that occur, affecting the information of the organization or its clients.
The processing of personal data must comply with current legislation. The supplier must ensure compliance with the respective regulations.
Non-compliance with the guidelines of this policy or contractual commitments is subject to legal penalties as applicable.

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