Analysis, Guidance, and Improvement
AI-driven Conversation Analysis that aids in enhancing operational efficiency, customer satisfaction, and agent well-being in companies serving large volumes of customers across voice and digital channels. It provides actionable insights and guides agents to the next best action in every customer interaction.
Conversation analysis: With AI, it analyzes conversations in voice and digital channels.
Improves operational efficiency by providing actionable data.
Improves customer satisfaction by providing them with the best action in each interaction.
Contributes to the well-being of agents by guiding and supporting them in their interactions.
KNOWS INTO
Actionable data and valuable information that are used to make informed decisions and improve processes.
Real-time guidance to agents, enabling them to make more informed decisions during interactions with customers.
It identifies areas for improvement and suggests the next best action, optimizing resources and maximizing results.
It facilitates continuous improvement by providing feedback and recommendations to optimize customer interactions.
KNOWS INTO
¿How it works?
Into collects conversation data from voice and digital channels, using natural language processing to analyze content. With AI models, it comprehends and categorizes conversations. Based on this analysis, we generate actionable insights and recommendations to improve operational efficiency, customer satisfaction, and agent well-being.
Revolutionize the way you communicate
FINANCE
Financial institutions are keeping up with the evolution to online service for the industry.
HEALTH
Provides excellent user service and supports agents through easy call navigation.
SALES
Analyze deeply and understand what your customers need to improve your sales conversion.
CHANNELS
We are a laboratory that aims to transform your company’s communication. Our goal is to create clear, simple, and efficient solutions. We focus on understanding and utilizing the senses as fundamental tools in the communication process.
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CHANNELS